ÐÓ°ÉÂÛ̳

• The provision of two, 4-year, undergraduate programmes that include a year studying abroad.
• The provision of an institution-wide programme that offers students the chance to study languages, linguistics and literature within their degrees, and a wide range of languages beyond their degree study
• The teaching of English for Academic Purposes (EAP) to current ÐÓ°ÉÂÛ̳ students to support their academic studies
• The language programme has these core areas of activity:
  • Tuition in modern languages, literature and linguistics that form part of Language Centre undergraduate programmes.
  • Tuition in modern languages, literature and linguistics that form part of other degree programmes across ÐÓ°ÉÂÛ̳.
  • Tuition in modern languages in addition to students’ degree studies.
  • English for Academic Purposes (EAP) tuition to support students’ degree studies.
  • Specialist provision that generates revenue for the School

• our organisational chart [PDF]

• We are dedicated to monitoring and improving the service we provide.
• Our undergraduate courses are surveyed by the ÐÓ°ÉÂÛ̳ Teaching Quality Assurance and Review Office (TQARO).
• The postive feedback reported here from our satisfaction surveys here are from our English for Academic Purposes presessional programme; English for Academic Purposes insessional programme and our non degree language courses.
• We ask people to rate our courses as either 'excellent', 'very good', 'good', 'satisfactory' or 'unsatisfactory'.
• We class positive feedback as either 'excellent', 'very good' or 'good'.

Please remember, if you prefer to speak to someone in person and are registered on a course with us, you can always speak with your teacher or go to office hours for the course in question. You can give them your feedback or talk about anything that concerns you about your course or language learning in general.

• We hope that you will be happy with your chosen course but if any circumstances arise with which you are not happy then procedures are outlined below.

• Where possible you should, in the first instance, try to resolve the complaint through discussion with those directly involved in the subject matter of the complaint. A list of ÐÓ°ÉÂÛ̳ Language Centre staff can be found on our people page.

• If you have already contacted those directly involved in the subject matter of the complaint, or prefer not to, you can contact the Language Centre Manager (John Heyworth j.heyworth@lse.ac.uk) who can advise further.

• If it becomes clear that the informal stage is not going to be effective formal stages below should be instigated at the earliest opportunity.

• Formal stage: current ÐÓ°ÉÂÛ̳ students should follow the . This procedure applies to services not directly related to the School’s core provision of teaching, learning, research and supervision and does not apply to policy or policy decisions of the School.

• Formal stage: if you are not a current ÐÓ°ÉÂÛ̳ student please contact the Language Centre Manager (John Heyworth j.heyworth@lse.ac.uk) to register your complaint.