Professor Willcock's major research interests include service automation, robotic process automation, cognitive automation of knowledge work, artificial intelligence, digital transformation and emerging technologies including cloud, social media, analytics, mobile, blockchain, robotics, internet of things, outsourcing, IT management, large scale complex projects, eg, CRM, ERP, organisational change and IT measurement. He is also engaged in looking at technology in globalisation and the strategic use of IT, IT leadership, IT enabled organisational change as well as business process outsourcing and offshoring, organisational behaviour, social theory and philosophy for information systems, and public sector IT Policy.