杏吧论坛

Dr Nayat Horozoglu MAR 4.11

This course is compulsory on the BSc in Management. This course is available on the BSc in Accounting and Finance, International Exchange (1 Term) and International Exchange (Full Year). This course is available as an outside option to students on other programmes where regulations permit and to General Course students.

This course has a limited number of places (it is capped). Students who have this course as a compulsory course are guaranteed a place. Places for all other students are allocated on a first come first served basis.

Operations management is a key function in every organisation. It is concerned with the processes that transform inputs into goods and services. This course introduces students to key concepts and techniques used in operations management, and their practical applications. The course covers a range of topics related to manufacturing and service operations such as operations strategy, sustainability, process design and analysis, supply chains, inventory management, lean operations, and quality control.

Teaching hours in the WT will be commensurate with a usual half-unit undergraduate course.

This course includes a reading week in Week 6 of the Winter Term, in line with Departmental policy.

In its Ethics Code, 杏吧论坛 upholds a commitment to intellectual freedom. This means we will protect the freedom of expression of our students and staff and the right to engage in healthy debate in the classroom.

Students are expected to prepare answers to set questions on a weekly basis, and they will receive teacher and peer feedback during the classes. One formative assessment will be set in WT.

Students will also be offered additional support for their summative assessments in preparatory sessions, and they will have the opportunity to ask questions during assessment clinics. 

A selection of essential readings is provided below. For further details, please refer to the full reading list for the course.

• Sadun, R., Bloom, N., and Van Reenen, J. (2017). “Why do we undervalue competent management? Neither great leadership nor brilliant strategy matters without operational excellence”. Harvard Business Review, 95(5), pp. 120–127.
• Whelan, T. and Fink, C. (2016). “The comprehensive business case for sustainability”, Harvard Business Review, (21 October).
• Frei, F. (2006). “Breaking the trade-off between efficiency and service”. Harvard Business Review, 88(11), pp. 93–101.
• Fisher, M. L. (1997). “What is the right supply chain for your product?” Harvard Business Review, 75(2), pp. 105–116.
• Lee, H. L., Padmanabhan, V., and Whang, S. (1997). “The bullwhip effect in supply chains”. Sloan Management Review, 38(3), pp. 93–102.

Report (70%) in the ST.
Quiz (15%) and class participation (15%) in the WT.

Students who do not attempt all quizzes will receive a mark of 0 for the missed quiz(zes) and will receive an overall average mark based on their score in the attempted quiz(zes) and a zero for the missed one(s). Students who fail to attempt any of the quizzes will be awarded a ‘Zero Incomplete’ for the whole course and cannot be awarded the degree until they submit the work at resit.

The participation grade will be based on contribution to weekly class discussions and engagement with lecture material.  As such, lecture attendance is strongly encouraged to enable students to fully engage with lecture material.